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UK's Number 1 Trade Kitchen Supplier*

Howdens knows what it stands for: to help our trade customers achieve exceptional results for their customers and to profit from doing so. When our customers succeed, we succeed.

*Source: Mintel 2019, UK Kitchens and Kitchen Furniture Report

792

Depots

(includes 30 French and 2 Belgian depots)

£261m

2019 Profit

(2018: £239m)

£1.6bn

2019 Revenue

(2018: £1.5bn)

culture_wheel_4service

A foundation for success

Our business thrives on three core principles that are underpinned by our entrepreneurial culture. These include our trade service and convenience, product leadership, and trade value.

Trade service and convenience

Saving time is important to trade professionals along with building a good reputation. We recognise having depots close and products available will keep their businesses performing at their best. This means we focus on opening depots where our customers need them, products are always in stock, and our design service is accessible to their customers, so we take care of kitchen planning for them from design to delivery whatever scale of project.

2020 Performance

Howdens performed well during 2020. We adapted to COVID trading conditions and progressed our strategic plans for the business. Our performance demonstrates the strength of our trade only business model and our ability to evolve the business while prioritising the health and wellbeing of our staff and customers.

Following a sharp drop in sales in quarter two when the UK entered its first national lockdown, our performance improved significantly in the second half, with sales up 16% compared to the equivalent period in 2019, as we benefitted from pent-up demand and the consumer’s desire to invest in their homes. The year ended strongly with profit and cash flow ahead of expectations and we were able to repay the Government furlough and other support taken earlier in the year. We are also pleased to be resuming dividend payments.

During 2020:

  • 16 new depots were opened in the UK and four new depots were opened in France
  • We completed the final phase of our Raunds distribution centre development
  • Introduced 18 new kitchen ranges, with the new Hockley ranges having cabinet doors manufactured by Howdens
  • Continued to improve our digital services, both to our trade customers and to the end consumer to reinforce the Howdens model

Financial highlights

Continuing operations (before exceptional items) - financial figures for the company for the past 3 years
£m unless statedFY20FY19FY18
Continuing operations (before exceptional items)
Revenue - Group1,547.51,583.61,511.3
Revenue - UK depots1,509.61,550.31,477.3
Gross margin60.1%62.3%61.7%
Operating profit195.7260.0240.1
Profit before tax185.3260.7238.5
Basic earnings per share24.9p35.031.3p
Dividend per share9.1p13.0p11.6p
Special dividend per share9.1p--
Net cash at year-end430.7267.4231.3
Number of depots (UK)748732694

1. Focus on one customer

Howdens is focused solely on the small builder and everything the business does is geared towards making the builder's life easier. Howdens offers builders a relevant, well-designed, high-quality range of kitchens, together with appliances, joinery, flooring and hardware, via trade-only depots that are always in stock. Our trade customers benefit from a confidential discount and account terms that allow them to manage their business and determine an appropriate margin for each job they undertake.

 

in-the-community

2. Entrepreneurialism, accountability and control

Each of our local depots are dedicated to helping local trade customers build their businesses. The depot manager’s autonomy is a key element of Howdens’ business model. Depot managers hire their own staff, do their own local marketing, set local pricing, manage the level of discount applied to their account holders and manage their own stock levels to suit their own local customers.

Entrepreneurialism, accountability & control

3. Manufacturing and Design

Our own supply chain serves over 700 local depots nationwide. No two deliveries to our depots are alike, and each one must be correct, complete and on time. Trusted supplier relationships and efficient, sustainable UK manufacturing and distribution helps ensure consistent product quality and availability at the lowest cost. We make what it makes sense to make, and we buy what it makes sense to buy.

 

Low-cost operations

Contacts

Media Enquiries

Journalists should contact:

Brunswick

[email protected]

For image requests, please contact:

[email protected]

Investor Relations

Institutional investors and analysts should contact:

Guy Stainer
Head of Investor Relations

 

Howden Joinery Group Plc
40 Portman Square
London
W1H 6LT

 

Tel: 020 7535 1164

Email: [email protected]